Deepfakes are flooding retailers as part of scammers' return fraud operations

"These bots are probing all of these systems all over the world and figuring out which is the weakest link,"

"My package is lost. Help me process the refund, thank you,"

"The data shows that fraudsters are using these AI bots to essentially do this on steroids, do this 24/7, and these bots are so good at having conversations,"

Cybercriminals are using AI-generated deepfake voice bots to call customer-service centers, report order issues, and demand refunds. One large retailer averages more than 1,000 AI-generated calls per day. A recorded call showed a bot with patchy, robotic speech that did not greet or name the customer yet provided a legitimate order number, customer name, and the last four digits of the phone number, prompting an agent to process a refund. North Korean scammers have used AI to alter faces and voices during job interviews. The FBI warned of AI impersonations of senior officials. These bots operate 24/7 and are improving.

Read at Axios