"When I opened the TomTomGo app on my Android phone this morning I watched in disbelief as all of my saved places markers vanished from the map in front of my eyes. I've just logged into the MyDrive website from my PC and that is blank too."
"I turned on the navigation at 4:00 AM today. All my favorites are gone. For me, this is a work tool and important places were saved."
"The symptoms point towards something going sideways in TomTom's backend systems. Users reported the same missing data appearing across multiple devices and services tied to the same accounts."
TomTom users experienced widespread data loss during a cloud synchronization outage affecting the navigation company's services. Saved places, favorites, and recent destinations disappeared from mobile apps, web planners, and satnav devices simultaneously. Users reported watching saved locations vanish in real time across multiple platforms linked to their accounts. The outage impacted both casual users and professionals relying on TomTom for work purposes. The underlying cause appeared to be a backend system failure, with some users suggesting an AWS cloud service account issue, though TomTom did not officially confirm this. Customer support was also largely unavailable during the incident.
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