"The company's "Pod" mattress toppers - which start at $2,000 depending on the model and size, alongside a monthly Autopilot subscription (starting at $17) to use the features - rely on cloud connectivity. An active internet connection is required to control temperature and elevation settings via the Eight Sleep app, and it previously didn't provide a way to adjust features offline."
"The company started shipping out a new "outage mode" yesterday to address this, Eight Sleep spokesperson Nadine Hachicho told The Verge, which allows the app to communicate with Pod devices over Bluetooth when cloud infrastructure is unavailable. "During an outage, you'll still be able to open the app, turn the Pod on/off, change temperature levels, and flatten the base," Hachicho said."
"Some smart bed users were quite literally losing sleep over the massive AWS outage on Monday. During the AWS outage, customers reported that their beds were stuck in whatever settings had been active at the time. A Reddit user claimed that one side of their bed had "set itself to 110F and won't turn down." Another user also responded to Franceschetti's X post, saying their bed was stuck "in an inclined position.""
An AWS outage temporarily disabled cloud services used by Eight Sleep's Pod mattress toppers, preventing app-based control of temperature and elevation. Users reported beds stuck at high temperatures and fixed incline positions, including instances of one side reaching 110F and another stuck upright. Eight Sleep's CEO apologized for disrupted sleep. The Pod toppers require an internet connection and previously lacked offline controls; prices start near $2,000 plus a monthly Autopilot fee. Eight Sleep rolled out an "outage mode" that uses Bluetooth to allow app control during cloud disruptions, enabling on/off, temperature adjustments, and base flattening.
Read at The Verge
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