"I've been a Pixel phone devotee since the beginning, and one of my favorite features is the call-screening capability that debuted with the Pixel 3 in 2018. I don't remember the last time I answered an unnecessary call, and I can't imagine switching to a phone without it. Over the years, though, Pixel call screening -- now named Call Assist -- has added several new tricks beyond simply keeping robocalls and other spam phone calls at bay."
"Hold for Me (which has expanded to all Google Search users) waits for a call on your behalf if someone places you on hold. When a live person answers, your phone informs them that you'll be picking up shortly and displays an alert. If you've ever had to deal with being placed on a seemingly endless hold on a customer service phone call, you know how frustrating it can be to wait around."
"This feature is currently available for the more recent Pixel models (like the 9 and newer), but I'm eager for it to be available on other devices. Call Notes does just what the name says. It listens to your calls, extracts the important information, and creates a summary of your call. If you're like me, you're the type of person who thinks, "I'll remember that, I don't need to write it down," only to scramble later to find the appointment time or meeting place."
Call Assist on Pixel phones evolved from the Pixel 3 call-screening feature to include multiple tools that manage incoming calls and capture call details. Hold for Me waits on hold and notifies the user when a live agent answers, reducing time spent listening to hold music. Call Notes records supported calls, extracts key information, and generates concise summaries with per-conversation activation. A capability to convert calls into text supports users who prefer or cannot speak. These features reduce unwanted calls, simplify information capture, and improve accessibility for different user needs.
Read at ZDNET
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