"Chatbots have been one of the best applications of artificial intelligence so far, acting as a gamechanger for customer service on websites. With AI on hand to answer questions and assist at any time, it means that people can find what they need and have a greater chance of completing a purchase. Although chatbots are amazing, they could just be a stepping stone to something even better. Indeed, with AI progressing rapidly, they could soon become virtual companions that help people in more engaging ways."
"Chatbots existed long before AI entered the mainstream, but the new technology has enhanced their abilities tenfold. In the early days, these pop-up windows on websites could only handle a few simple requests and would easily get confused. Now, they can provide detailed answers and have meaningful conversations with people. The popularity of AI chatbots in business has been astonishing. The latest research shows that 78 per cent of companies have already implemented conversational AI."
AI-enhanced chatbots now provide detailed answers and hold meaningful conversations, far beyond early scripted pop-up windows. Seventy-eight percent of companies have implemented conversational AI, making chatbots a widespread business tool for customer service. Companies that fail to adopt conversational AI risk losing customers to competitors. Chatbots increase the likelihood of purchase completion by helping users find needed information at any time. Ongoing AI progress could transform chatbots into virtual companions that engage users more deeply. Ecommerce companies pair interactive formats like live streaming with chatbots to help customers discover products and make purchases.
Read at London Business News | Londonlovesbusiness.com
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