"The CRTC says the move is meant to make it easier for consumers to switch internet and cellphone plans, with the ability to take advantage of better offers without having to worry about unexpected costs."
"The regulator also held a hearing into whether service providers should be required to display information about home internet plans such as price and speed through a standardized label, similar to nutrition labels on food products."
"The commission says it plans to launch another public consultation to review its consumer protection codes, with the goal of simplifying and combining them into one code."
Canada's telecommunications regulator, the CRTC, has implemented a ban on charges for plan cancellations, changes, and activations to facilitate consumer switching between internet and cellphone providers. This measure allows customers to pursue better offers without incurring unexpected costs. The CRTC plans to introduce additional consumer protections in coming months, including standardized labeling for home internet plans similar to food nutrition labels. The regulator conducted consultations on notifications, self-serve options, and fees, and intends to launch another public consultation to consolidate and simplify existing consumer protection codes into a single unified code.
#telecommunications-regulation #consumer-protection #fee-elimination #market-competition #service-provider-transparency
Read at www.cbc.ca
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