ANALYSIS | Experts urge Ontario to learn from Eglinton Crosstown communications missteps | CBC News
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ANALYSIS | Experts urge Ontario to learn from Eglinton Crosstown communications missteps | CBC News
"Transit experts and opposition critics say the Ontario government has to learn from its communications mistakes on the Eglinton Crosstown LRT to ensure the rollout of the remaining pieces of its multi-billion dollar transit expansion have public buy-in. After years of delays and cost overruns, the Crosstown is set to begin a phased opening on Sunday, something announced to the public just days before the trains will officially roll."
"While Premier Doug Ford's government says the start of service on the 19-kilometre line is cause for celebration, the Tories are being criticized for a lack of transparency about problems with the project dating back years. Premier Doug Ford has repeatedly expressed his own displeasure with the Crosstown delays, sounding off once again Wednesday. That was a nightmare, I'll tell you, Ford said during a speech before the Mississauga Board of Trade, where he raised the topic of the light rail line (LRT)."
The Eglinton Crosstown LRT will begin phased service after years of construction, with the opening announced just days before trains start running. Work began in 2011 with an estimated $9.1 billion price to build and maintain the 25-stop line, originally due in 2020. Project costs rose to at least $12.8 billion by 2022, and the construction caused major disruption for residents and businesses. Critics point to communication failures and lack of transparency about long-running problems. The line is part of a broader provincial transit expansion that will cost tens of billions more.
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