"According to TD's second annual AI Insights Report, released on Tuesday, 83% of employed respondents said they now use AI-powered tools at work, up 20 percentage points from last year."
"Most prefer AI to surface insights and recommendations while humans retain final authority, mirroring broader consumer sentiment around financial services."
"Just 18% say they would trust AI to make financial recommendations entirely on its own. Comfort was highest when AI supported behind-the-scenes functions such as product or service recommendations."
"Consumers see real value in AI when it simplifies their experience, without losing the human touch, according to Jo Jagadish, head of digital banking, payments and contact centers at TD Bank U.S."
A TD Bank U.S. report reveals that 83% of employees now use AI tools at work, a significant increase from last year. Adoption of employer-provided tools rose to 75%, while independently accessed tools climbed to 78%. Many employees believe AI enhances their efficiency and provides a competitive edge. However, most prefer to retain decision-making authority, with only 18% trusting AI for financial recommendations. The report indicates a shift in perception, viewing AI as a performance enhancer rather than a job threat, particularly in financial services.
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