"When CEO Doug McMillon and other Walmart execs visit stores, they'll collect stray shopping carts from the parking lot or pick up trash. The idea is to model servant leadership and being "willing to do what we want anybody else to do," McMillon told a business school audience at Stanford in May. McMillon, 59, announced on Friday that he plans to retire in January. He will be succeeded by John Furner, president and current CEO of Walmart US."
"Embrace change McMillon wrote to shareholders in 2019 that the only thing that's a constant for the world's largest retailer - other than its purpose and values - is change. The pace at which it occurs is increasing, he wrote. "There is no growth without change, and there is no meaningful change without risk. So, get comfortable with an intelligent level of risk," McMillon said."
Doug McMillon emphasizes servant leadership by modeling hands-on service actions such as collecting stray shopping carts and picking up trash during store visits. He links everyday service behaviors, like timely email replies, to building trust and demonstrating company values. McMillon highlights four core values: respect the individual, act with integrity, serve customers and members, and strive for excellence, and stresses the need to genuinely live those values. He advocates embracing change, accepting intelligent risk to enable growth, and avoiding stagnation by continually seeking new ways of doing things, invoking Sam Walton's adaptive and aggressive approach.
Read at Business Insider
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