An Xbox executive recommended AI tools like ChatGPT to aid recently laid-off employees with emotional and cognitive challenges of job loss. The suggestion faced backlash for appearing tone-deaf, given the context of massive layoffs by Microsoft, affecting up to 9,000 employees. Critics condemned the advice, questioning the appropriateness of promoting AI tools during a period marked by fears of job displacement caused by technology. Microsoft has committed significant investment in AI, which adds to the controversy surrounding Turnbull's remarks amid ongoing layoffs and project cancellations in the Xbox division.
"If you're navigating a layoff or even quietly preparing for one, you're not alone and you don't have to go it alone," Turnbull wrote, offering suggestions on using AI for resume help, career planning, and building emotional clarity.
Critics viewed the advice as tone-deaf, especially amid rising concerns about the role AI itself may play in displacing workers.
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