"AI has a trust problem among frontline workers-and it's getting worse. Deloitte's TrustID Index, a daily pulse of customer and employee sentiment, shows that trust in company-provided generative AI -tools that are supposed to lighten workloads and boost creativity-fell 31% between May and July of 2025, the latest results available, reflecting growing skepticism about its reliability and value. Trust in agentic AI systems that can act independently, not just make recommendations, dropped 89% during the same period, as employees grew uneasy with technology taking over decisions that were once theirs to make."
"She created TrustID, a system for helping companies measure, predict, and build trust with key stakeholders. She is the lead author of the book Ashley Reichheld The Four Factors of Trust . Christina Brodzik is a principal at Deloitte Consulting LLP, where she is the Culture and Leadership leader in the Human Capital practice. Anne-Claire Roesch is a principal at Deloitte Consulting LLP, where she is the Frontline Workforce leader in the Human Capital practice and Consumer industry."
Deloitte's TrustID Index, a daily pulse of customer and employee sentiment, shows that trust in company-provided generative AI fell 31% between May and July 2025. Trust in agentic AI systems that can act independently dropped 89% during the same period. Frontline employees expressed growing skepticism about generative AI's reliability and value and unease with technology taking over decisions previously made by humans. A principal at Deloitte created TrustID to help companies measure, predict, and build trust with key stakeholders. Christina Brodzik, Anne-Claire Roesch, and Greg Vert hold leadership roles in Human Capital, and Ryan Youra oversees the TrustID Platform.
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