"As revolutionary as generative AI was, Han says the value wasn't fully there, whereas agents can make a real difference for the company and its customers. "From our client service and capabilities perspective, the previous sort of permutations of AI were very limiting," she said. "Yes, there was analytics, digital transformation, AI, and ML. But it was not until GenAI started coming up and now, agentic AI-now it's truly a gift for an industry like ours.""
"Han, who joined Genpact a year ago, views her mandate as both horizontal and vertical, working with leaders across the company on agentic AI as well as overseeing development of its agentic AI services. One of her closest counterparts is chief technology and innovation officer Sanjeev Vohra, who defines the company's architectural direction, making her both "his peer and customer.""
Genpact created the Global Agentic AI Officer role to advance agent-based artificial intelligence across client services and internal operations. Jinsook Han leads agentic AI strategy and argues that AI agents deliver practical breakthroughs beyond previous generative AI and analytics capabilities. She manages both horizontal and vertical initiatives, collaborating with leaders across functions and overseeing development of agentic AI services. Han partners closely with chief technology and innovation officer Sanjeev Vohra to define architecture and co-chair the Architectural Review Board for classifying and reviewing agentic solutions. She also collaborates with chief information and transformation officer Vidya Rao to apply agentic AI internally, treating the company as a 'client zero' testbed.
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