"I came to government to close the gap between what the best companies in the world were doing with technology and the way our government delivers services. I'm proud to say our team made a dent."
"When I joined VA, the Office of the CTO didn't exist, and the VA Digital Service team didn't have an institutional home. Today, our 100+ engineers, designers, architects, and [product managers] have built something I'm immensely proud of, and I will be rooting for every one of them."
"For our most important problems - for example, clinician burnout is one of these problems that we're trying to tackle - we're thinking about ways in which technology, including AI, might be able to help with that."
Charles Worthington, the Department of Veterans Affairs' Chief Technology Officer and Chief AI Officer, announced his departure from the agency. During his tenure since 2017, Worthington led significant technology and artificial intelligence initiatives aimed at modernizing veteran services. His team launched the VA: Health and Benefits App, which achieved 4 million downloads and streamlined healthcare scheduling and benefits access. He also modernized VA.gov for improved accessibility and veteran-friendliness. Worthington established the Office of the CTO and provided institutional support for the VA Digital Service, building a team of over 100 engineers, designers, architects, and product managers. His work included leveraging AI to address challenges like clinician burnout and enhance both internal operations and veteran-facing services.
Read at Nextgov.com
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