"Salesforce, Slack's parent company, trialed the AI assistant internally prior to launch, with 25,000 weekly active users in just a few weeks "through word of mouth," said Seaman. "We didn't do any in-product nudging." Seaman highlighted some of the ways the AI assistant has been used by the Slack product engineering team. Before a recent all-hands meeting, for instance, he asked Slackbot check the meeting deck and provide guidance on how to pronounce the names of more than 60 new hires."
"The AI assistant has also been used to collate product development feedback from a Slack channel. "In seconds, I have a summarized view of the feedback - positive and negative - which would have taken a product manager hours or maybe a week historically," he said. Slackbot then turned the feedback into a product brief and a sprint plan, creating canvas documents with information for the engineering team, he said."
Salesforce trialed the Slack AI assistant internally prior to launch and reached 25,000 weekly active users within a few weeks via word of mouth without in-product nudging. The assistant aided the product engineering team by checking meeting decks and providing pronunciation guidance for more than 60 new hires. The assistant collated product development feedback from Slack channels and produced summarized views of positive and negative feedback in seconds. The assistant converted feedback into product briefs and sprint plans and created canvas documents with information for engineering. Sales teams used the assistant to get quick rundowns of clients related to specific products.
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