"Gartner's list of the top 10 strategic technology trends for 2026 and beyond revealed AI's impact on operational excellence and digital trust. The tech analyst's trends and predictions also highlighted key trends for talent acquisition in the age of agentic AI, where the future of work will be hybrid, with humans and AI agents co-creating value for all stakeholders. According to Gartner, by 2028, organizations that leverage multi-agent AI for 80% of customer-facing business processes will dominate."
"At the same time, 90% of B2B buying will be intermediated by agents, pushing over $15 trillion of spend through AI-enabled exchanges. Also: Stop using ChatGPT for everything: The AI models I use for research, coding, and more To find human talent, Gartner noted that by 2027, 75% of hiring processes will include certifications and testing for workplace AI proficiency during the recruitment process."
The future of work centers on aligning human skills with digital ecosystems and agentic AI, creating hybrid workplaces where humans and AI agents co-create value. Multi-agent AI will automate the majority of customer-facing processes and intermediaries will handle most B2B buying, channeling trillions through AI-enabled exchanges. Hiring will emphasize workplace AI proficiency with certifications and testing integrated into recruitment. Widespread generative AI use risks atrophy of critical-thinking skills, prompting many organizations to adopt AI-free skills assessments. Career success will depend more on signaling value across invisible digital economies and narrative-based credentials than on traditional resumes.
Read at ZDNET
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