"Mirroring AI in general, the newest OpenAI service has the potential to deliver massive productivity gains. But the potential for errors and data leakage are equally great. OpenAI on Thursday rolled out its latest offering, a comprehensive data collection and analysis capability called "company knowledge". And although vendors have been granted access to a wide range of enterprise data for decades - think of malware detection that reviews all messages and downloads - analysts and industry observers see this OpenAI effort as being meaningfully different."
""Whether it's Microsoft Copilot M365, Gemini Enterprise, Anthropic Claude Enterprise Access, and now OpenAI company knowledge, the choice is really between the devil you know - the vendor you already work with - and who do you trust?" Pollard said. "The capabilities across all these solutions are similar, and benefits exist: Context and intelligence when using AI, more efficiency for employees, and better knowledge management.""
OpenAI launched a capability called "company knowledge" that aggregates and analyzes extensive enterprise data. The feature offers contextual intelligence, potential efficiency gains, and improved knowledge management for employees. The offering differs from past vendor tools because of its unusually deep access to sensitive information and limited assurances about use and protection. Enterprise IT leaders face trust concerns given OpenAI's relative newness and unanswered questions about whether and how sensitive data might be sold or used to train future models. Key risks include data privacy, security, regulatory and compliance exposure, vendor lock-in, and AI accuracy and trust issues.
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