"Both pieces of research analyzed large datasets of user conversations, examining work and non-work-related conversations. While the two companies used different datasets and methods, OpenAI's analysis suggests the consumer versions of ChatGPT are used mainly for personal and exploratory purposes, whereas Anthropic's findings show Claude.ai and Claude API are primarily used for work-related tasks like coding, research, and education. According to the study released by OpenAI, most ChatGPT conversations aren't about work at all."
"When ChatGPT was used for work, the study found that users appear to derive the most value when using the chatbot like an advisor or research assistant, rather than asking it to perform tasks directly. The researchers argue in the study that ChatGPT boosts worker productivity primarily through decision support. It also found that users in highly-paid professional and technical occupations are more likely to use ChatGPT for work."
Consumer ChatGPT conversations are predominantly non-work, with non-work messages exceeding 70% of usage, up from 53% in June 2024, while work-related queries total 27%. ChatGPT's most common conversation topics are practical guidance, writing, and seeking information, which together account for nearly 78% of messages. The dataset covered consumer ChatGPT Plans (Free, Plus, Pro) and excluded Teams, Enterprise, and Education plans. Claude.ai and Claude API usage skews toward work-related tasks such as coding, research, and education. When ChatGPT is used for work, users gain the most value using it as an advisor or research assistant, delivering productivity gains mainly through decision support. Users in higher-paid professional and technical occupations are more likely to use ChatGPT for work. Writing tasks, including editing and drafting, are the most common work use and account for 42% of work-related messages.
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