"On an episode of the "TBPN" show streamed on Wednesday, the Salesforce CEO said that he couldn't "believe what he was watching" when he saw a "60 Minutes" documentary on chatbot-building startup Character.AI and its impact on children. "We don't know how these models work. And to see how it was working with these children, and then the kids ended up taking their lives," he said, "That's the worst thing I've ever seen in my life.""
""Tech companies hate regulation. They hate it," Benioff said. "Except for one regulation they love: Section 230. Which means that those companies are not held accountable for those suicides." Section 230 of the 1996 US Communications Decency Act protects social media companies from liability for user-generated content while also letting them moderate posts. Tech giants use Section 230 as a common defense strategy, saying they are just platforms and not responsible for what users say and do on them."
Marc Benioff described AI-related teen suicides linked to chatbot interactions as the darkest aspect of AI he has seen. He referenced a 60 Minutes documentary about Character.AI and said he could not believe what he was watching, noting that models' operations are not understood and that children interacted with them before taking their lives. Character.AI enables users to create chatbots that emulate close friends or romantic partners. Benioff called for reshaping and reforming Section 230 to hold companies accountable. Section 230 currently shields platforms from liability while allowing moderation. Tech executives have defended the law. Google, Character.AI, and OpenAI face lawsuits and recent settlements.
Read at Business Insider
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