"Chatbots are "the ultimate bullshitters because they don't care about anything, they're not truth tracking, and they will say whatever human beings prefer." The "empathy" as a design feature lulls users into thinking the chatbot understands them and has their best interests at heart when it does not."
"There is no one there on the other side of the screen, there's no one who cares about you. And even to call it empathic, I think, is a mistake. It's a kind of simulation of empathy, which is very different."
The rise of AI chatbots like Claude and ChatGPT is transforming communication and relationships in the non-digital world. A panel discussed the ethical implications of these technologies, highlighting a study showing patients find AI responses more empathetic than those from human doctors. While training chatbots to appear empathetic may enhance user engagement, it risks creating a false sense of understanding. Experts warn that this simulation of empathy can mislead users, as chatbots lack genuine care or understanding, ultimately affecting human connections.
Read at Harvard Gazette
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