""I've been a loyal customer for a while now and I don't think it's fair that new customers get better deals,""
""It sounds like you're telling me I should just go ahead and cancel.""
""We are in the early days of a large emerging problem,""
Generative AI voice tools enable users to automate phone calls to service providers using realistic synthetic voices. Users can program agentic callers to adopt tones, restate representative responses, and invent competitor offers to pressure agents. Call center workers have growing difficulty distinguishing AI callers from real customers as voice cloning becomes more convincing. The tools reduce customer effort for routine tasks while opening pathways for fraud, mass trolling campaigns, and abusive behavior that wastes human agents' time. Detection and defense challenges are emerging across customer-service operations and regulated institutions as the problem develops.
Read at Business Insider
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