Following the release of ChatGPT, the conversational AI market has surged, projected to reach nearly $50 billion by 2031. Berlin-based Synthflow AI is a no-code platform enabling enterprises to create customized voice AI customer service agents. Launched in 2023, it has rapidly gained traction with over 1,000 customers and 45 million calls. The company emphasizes HIPAA and GDPR compliance, with extensive integration capabilities. Its founders have shifted focus from text to voice AI, captivated by the complexities it offers, leading to impressive growth and high customer retention rates.
We realized, oh my god, voice is really complicated, right? To actually make AI speak in real time like we do, having this 400 milliseconds latency, and handling interruptions, it turned out to be like such a complicated task.
The company, which launched in 2023, has amassed more than 1,000 customers and has handled more than 45 million calls.
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