"When we rolled out a custom-built company GPT to our 14,000 teammates several years ago, we saw three clear groups emerge. First, there was the 'jump-in-with-both-feet' crowd. These are the early adopters who treat anything new like a shiny toy. Next were the skeptics who wondered how much of an impact AI would have on their daily work lives. And finally, there was a big group that genuinely wanted to learn but didn't know where to start."
"If AI is going to become a core skill like using Excel or email, we have to help everyone build their AI literacy. And the best way to get thousands of people to actually use something new? Gamify it. There's a mountain of research, like this 2023 study, showing that people learn better when they're having fun. But there's also a simpler truth here. People are competitive."
"The AI Flight Academy guides every teammate through levels of AI literacy, with a fun flight theme, skilling them up from a humble gate agent to flight crew, then up to first officer, captain, and finally sky maverick. Each level has its own requirements, like some company-mandated trainings and learning modules, in-person AI sessions, company podcast episodes."
Technology transformation depends on people, not just tools. When deploying a custom GPT to 14,000 employees, three distinct adopter groups emerged: early adopters eager to experiment, skeptics questioning practical impact, and those wanting to learn but lacking guidance. To build AI literacy as a core skill across organizations, companies must recognize these different approaches. Gamification proves effective because research shows people learn better when engaged and entertained. Competitive instincts—both cooperative and individual—drive participation. The AI Flight Academy platform leverages this by guiding employees through progressive AI literacy levels using an aviation theme, advancing from gate agent to sky maverick status with structured requirements including training modules and in-person sessions.
#ai-adoption-strategies #employee-learning-and-development #gamification #ai-literacy #organizational-transformation
Read at Fast Company
Unable to calculate read time
Collection
[
|
...
]