"Some 12% of employed adults say they use AI daily in their job, according to a Gallup Workforce survey conducted this fall of more than 22,000 U.S. workers. The survey found roughly one-quarter say they use AI at least frequently, which is defined as at least a few times a week, and nearly half say they use it at least a few times a year."
"The 70-year-old turns to an AI assistant on his personal phone roughly every hour on his shift so he can better answer questions about supplies that he is not 100% familiar with at the store's electrical department in New Smyrna Beach, Florida. I think my job would suffer if I couldn't because there would be a lot of shrugged shoulders and I don't know' and customers don't want to hear that, Walinski said."
"About 6 in 10 technology workers say they use AI frequently, and about 3 in 10 do so daily. The share of Americans working in the technology sector who say they use AI daily or regularly has grown significantly since 2023, but there are indications that AI adoption could be starting to plateau after an explosive increase between 2024 and 2025."
A Gallup Workforce survey of more than 22,000 U.S. workers found 12% of employed adults use AI daily at work. Roughly one-quarter use AI frequently (a few times a week), and nearly half use it at least a few times a year. Use rose from 21% reporting at least occasional use in 2023, reflecting the commercial boom sparked by ChatGPT for generative tools that write emails and code, summarize documents, create images, or answer questions. Adoption is highest in technology and finance—about 6 in 10 tech workers use AI frequently and about 3 in 10 daily. Some evidence suggests adoption may be starting to plateau after rapid increases in 2024–2025. Retail employees also use AI on shifts to help answer customer questions.
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