Genesys and Scaled Cognition make AI agents more reliable

"Genesys is partnering with AI lab Scaled Cognition to develop reliable agentic AI. The collaboration combines Genesys Cloud with specialized large action models to eliminate hallucinations and improve governance. The collaboration focuses on solving a core problem with AI agents: unreliability. Scaled Cognition develops large action models (LAMs) that go beyond traditional chatbots. The company's Agentic Pretrained Transformer (APT-1) leverages new technology to eliminate hallucinations."

""Trust, reliability and performance are essential for organizations to embrace agentic AI," said Olivier Jouve, chief product officer at Genesys. The combination with Scaled Cognition should help organizations deploy AI agents without the risks currently associated with them. The technology differs from ordinary large language models. Whereas LLMs focus primarily on text prediction, Scaled Cognition develops models specifically for decision-making and executing actions in customer experience environments."

Genesys is partnering with Scaled Cognition to develop agentic AI that emphasizes trust, reliability, and governance. The collaboration combines Genesys Cloud with Scaled Cognition's large action models (LAMs) and the Agentic Pretrained Transformer (APT-1). Scaled Cognition's models prioritize decision-making and action execution rather than text prediction, aiming to eliminate hallucinations. The joint platform targets predictable, transparent customer outcomes that align with business standards. Initial efforts focus on customer service, enabling semi-autonomous and later fully autonomous agents that meet compliance requirements. Genesys Cloud AI Studio and AI Guides support deployment without programming expertise. The collaboration aims to enable organizations to deploy reliable AI agents that act autonomously.

Read at Techzine Global