"But IT chiefs need to recognise that their staff may be worried that AI will take away the tasks people do during their day-to-day work, leading to job losses. People may be afraid to use the technology in case it makes their role redundant. Gartner recommends CIOs have conversations with their teams to work with them on determining how their job will be augmented by AI and how their job will evolve."
"Gartner is urging CIOs to get their IT teams AI ready. By 2030, CIOs expect that no IT work will be done by humans without the use of AI. A survey of 700 CIOs from Gartner reported that three-quarters of the work IT teams do will be augmented with AI, and a quarter of work will be done solely by an AI. The analyst firm said that the survey results show that organisations must balance AI readiness and human readiness to sustain value from AI."
Ongoing skills shortages position artificial intelligence as a means to fill missing IT capabilities. Many IT staff worry that AI will remove day-to-day tasks, create job losses, and cause employees to avoid using the technology. CIOs should engage teams to define how roles will be augmented and how jobs will evolve. Kirke Saar, CIO of Nordic Investment Bank, emphasized providing time and funding for training and daily experimentation with AI while noting that business benefits can be hard to measure and raise ROI concerns. A Gartner survey of 700 CIOs projects widespread AI augmentation by 2030, requiring balanced AI and human readiness to sustain value.
Read at ComputerWeekly.com
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