Flip CX Raises $20M to Expand AI That Automates 90% of Customer Service Calls

"As enterprise AI spending surges past $100B annually, a critical divide has emerged: while billions flow into horizontal AI platforms promising to solve everything, enterprises deploying these tools face a harsh reality check when their generalist agents struggle with the complexity of real-world operations. The disconnect is particularly acute in customer service, where voice remains the highest-stakes channel where one wrong answer can cost thousands in revenue or irreparably damage customer relationships."

"AlleyWatch sat down with Flip CEO and Cofounder Brian Schiff to learn more about the business, recent funding round, and much, much more.... Who were your investors, and how much did you raise? We recently closed a $20M Series A financing co-led by Next Coast Ventures and Ridge Ventures, with participation from Data Point Capital, ScOp Venture Capital, Bullpen Capital, Forum Ventures, and a group of angel investors. This brings Flip's total funding to $31 million to date."

Voice remains the highest-stakes customer-service channel because one wrong answer can cost thousands in revenue or irreparably damage customer relationships. Flip CX emphasizes vertical specialization rather than horizontal breadth, building deep integrations with industry-specific systems in retail eCommerce, healthcare, and transportation to autonomously complete complex customer requests end-to-end. Flip now processes more than 300 million automated calls for 250 global brands, automating up to 90% of inbound volume while improving customer satisfaction scores. Flip recently closed a $20M Series A financing co-led by Next Coast Ventures and Ridge Ventures, bringing total funding to $31 million.

Read at Alleywatch