"In boardrooms and team meetings around the world, the promise of artificial intelligence (AI) looms large. Leaders are told that AI will streamline operations, enhance decision-making and supercharge productivity. But while many organizations are seeing gains from AI, another less visible trend is unfolding-AI is reinforcing functional silos, a problem with which companies have struggled for decades. This can cause performance to go into reverse as departments retreat into their own AI-powered worlds."
"is the CEO of Graham Kenny Strategic Factors and author of Strategy Discovery. He is a recognized expert in strategy and performance measurement who helps managers, executives, and boards create successful organizations in the private, public, and not-for-profit sectors. He has been a professor of management in universities in the U.S. and Canada. is the Head of Artificial Intelligence Australia and New Zealand at SAP, based in Sydney, Australia."
Artificial intelligence promises streamlined operations, enhanced decision-making, and boosted productivity across organizations. Many departments capture efficiency gains from AI while simultaneously reinforcing functional silos that have long hindered cross-functional collaboration. As departments retreat into their own AI-powered workflows, overall organizational performance can decline even as individual functions improve. Siloed AI deployment reduces the organization’s ability to coordinate and deliver on corporate strategy. One leader serves as CEO of Graham Kenny Strategic Factors with expertise in strategy and performance measurement and academic experience in the U.S. and Canada. Another leads AI for Australia and New Zealand at SAP and founded the SAP AI Council in Australia.
Read at Harvard Business Review
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