"When I read it, I'm like, 'Oh my gosh, this actually is real data [for] the conversations I'm having where, 'Yeah, we bought all these Chats and Claudes and Geminis and people can summarize their emails and look up stuff in their calendar and help me write a nice letter.' But is that real work? It's not."
"We're very, very early. When I think of agents, I think of real work...A real work agent does a multistep, complex process that's trusted. That's going to take a long time to get there."
"This report is almost exactly the conversation I had with [CEO friends]"
More than 600 technology leaders responded, showing limited trust in agentic AI for core functions. Only 6% fully trust agents with essential end-to-end processes. Forty-three percent restrict agents to routine operational tasks, 39% delegate supervised or complex noncore processes, and 8% refuse agent use for operations. Interest in agentic AI remains high, with 86% planning increased investment over two years. Many current agents perform simple work such as creating IT tickets. Truly autonomous, multistep agents capable of trusted complex work are still in early adoption and will require significant time.
Read at Fortune
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