"By combining Tinman with ElevenLabs' technology, we've scaled the first voice-based AI loan agent built exclusively for the mortgage industry. AI-voice automation through Betsy has allowed us to move routine customer interactions out of manual workflows, helping us reduce the cost to originate while offering borrowers immediate and 24/7 support."
"Supporting nearly 100,000 borrower interactions a month in a highly regulated space like mortgage requires more than a great voice model. It requires reliability, accuracy, and full compliance and that's exactly what ElevenLabs is built to deliver."
"Betsy is much more than an AI appointment scheduler or AI voice bot that exists to connect borrowers with a human representative: It's a sophisticated, full-stack AI loan officer, processor, underwriter and closer of the future, and it's only available on Tinman."
Better.com transitioned from a speech-to-speech model to a modular system integrating speech-to-text, text-to-speech, and large language models for improved performance. ElevenLabs Agents power Betsy, the AI voice interface that communicates loan eligibility, pricing, and approvals while ensuring regulatory compliance. This integration with Tinman, Better.com's proprietary loan engine, created the first voice-based AI loan agent for the mortgage industry. The system handles nearly 100,000 borrower interactions monthly, delivering 41% reduction in origination costs and doubling lead-to-lock conversion rates. AI automation enables licensed consultants to focus on complex scenarios while providing 24/7 borrower support, allowing customers to progress from application to closing outside business hours.
Read at www.housingwire.com
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