""All 213,000 people are getting access to AI as we speak," Moynihan said. One example he offered is training on new coding methodologies, including GitHub. "I don't really want to say to people, 'I can see this taking our overall headcount down," he said. What he can see is greatly augmenting the amount of work done. So if AI results in 10% or 15% efficiency gains, you can reinvest that to grow faster, or you take it to the bottom line, he explained."
""We have steadily increased our spend on technology, now up to $13 billion a year, of which $4 billion goes toward strategic growth," Hari Gopalkrishnan, a 14-year veteran who was promoted to chief technology and information officer in late July, told Fortune 's John Kell. "We leverage across the enterprise so every dollar we spend gets the maximum bang for the buck, as opposed to being siloed by line of business.""
The bank intends to use artificial intelligence to augment employee work rather than cut overall headcount, with efficiency gains to be reinvested for faster growth or to improve margins. The entire workforce of 213,000 employees is being given access to AI tools and training, including instruction in new coding methodologies and GitHub. Annual strategic technology spending rose 44% over the past decade to $4 billion in 2025 within a total technology budget of $13 billion per year. Technology investments are being leveraged across the enterprise to avoid silos and maximize return. The bank projects 6%–7% growth in net interest income.
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