"CIOs are grappling with how to leverage AI, but most are asking the wrong question. It's not about an "AI strategy." It's about a business strategy powered by AI. At Samsara, when we focused AI on clear business problems, we cut support chat volume by 59% with virtual agents, our IT help assistant auto-resolved 27% of tickets during the pilot, and engineers accepted about 40% of suggested code from AI code-assist, freeing teams to ship faster and tackle harder work."
"My philosophy on AI investment mirrors how a Venture Capital firm manages its portfolio. While every investment should strive for success, organizations must adopt a portfolio mindset: expecting only 10% of AI pilots to yield a high return. This crucial insight is what drives a VC firm, and what should drive your AI funnel. This means maintaining an active, well-fed funnel of AI investments."
CIOs should stop treating AI as a standalone initiative and instead embed AI as leverage to drive specific business KPIs. Targeted pilots at Samsara reduced support chat volume by 59% with virtual agents, auto-resolved 27% of IT tickets during an IT help pilot, and resulted in engineers accepting about 40% of AI-suggested code, accelerating shipping. Organizations should adopt a VC-like portfolio mindset, expecting roughly 10% of pilots to deliver outsized returns, and maintain an active funnel of rapid, small experiments to triage thousands of vendor options. Robust change management and coordinated top-down and bottom-up adoption are required for scale.
#ai-driven-business-strategy #ai-pilots--experimentation #vc-style-investment-funnel #change-management--adoption
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