"“Shadow usage is dramatically outpacing production,” said Chris Drumgoole, president of global infrastructure services at IT service provider DXC Technology. In many organizations, unofficial AI usage already exceeds sanctioned deployments by several multiples. Worse, he said, IT teams often have very little visibility into where and how these tools are being used."
"For IT leaders, the implications are significant. They are no longer managing a closed, centrally controlled environment, but one where technology can emerge anywhere, spread rapidly, and influence core business processes in ways that are difficult to predict or contain."
"Employees are experimenting with AI assistants and no-code tools, building apps and automating workflows - often independently and without IT's knowledge. In many cases, these efforts start as small productivity experiments but quickly evolve into shared tools that influence team-level or even business-critical processes."
"“The world used to have a finite number of software products you could buy,” said Jonathan Tushman,"
AI is spreading across enterprises in ways IT cannot fully see or manage. Most organizations now use AI in at least one business function, and adoption is accelerating experimentation and tool creation. Technology can emerge anywhere, spread rapidly, and influence core business processes unpredictably. Shadow usage is dramatically outpacing production, with unofficial AI use often exceeding sanctioned deployments by several multiples. Employees experiment with AI assistants and no-code tools, build apps, and automate workflows independently of IT knowledge. These efforts can start as small productivity tests but quickly become shared tools that affect team operations or business-critical processes. Traditional constraints like budget and formal approvals have largely disappeared due to easy access and low cost.
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