"In a new survey conducted by UPrinting, a U.S.-based online custom printing service, business owners revealed a complex relationship with artificial intelligence. While many see opportunity in AI's potential, others are grappling with the challenges it creates, from lost revenue and eroded trust to hard questions about authenticity and accountability. As AI reshapes the small business landscape, entrepreneurs are learning to adapt, stay competitive, and use automation without losing the human touch that defines their work."
"According to a UPrinting study, 25% of business owners reported that they had lost business over the past year as customers turned to AI tools instead of paying for their services. The same DIY mindset that once fueled YouTube tutorials is now powered by AI. Instead of searching for how to design a logo, consumers are typing "generate me a logo" into an AI prompt box. These tools deliver near-instant results, and that convenience often outweighs the value of expertise."
25% of business owners lost clients in the past year because customers used AI tools instead of paying for services. 65.5% worry that AI will make their business feel less personal or authentic to customers. 54% of small business owners earning $150,000+ say AI could help most in customer support, while 46% say AI could help most in marketing content. 20% of Gen Z business owners are very worried about AI-driven misinformation affecting customers or brand. 50% of senior managers refuse to hand over hiring or performance decisions to AI. Entrepreneurs emphasize expertise, judgment, and human connection while integrating AI thoughtfully.
Read at Charlotte Observer
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