"Multiple Apollo Go cars stopped in the middle of the road, unable to move, police said in a statement on Wednesday, referring to Baidu's driverless taxi service. After investigation, preliminary findings suggest the cause was system malfunction."
"One rider, recounting their 90-minute ordeal on the Chinese social media platform RedNote, said their vehicle broke down on an elevated highway in Wuhan at 9pm local time. I called robotaxi's customer service, but couldn't get through at first."
"The rider was eventually rescued, but accused Apollo Go customer service agents of providing useless platitudes instead of solutions for handling such an emergency."
"This isn't the first incident involving Baidu's robotaxis. Last December, authorities in the city of Zhuzhou suspended robotaxi operations after a Baidu-produced autonomous vehicle ran over two pedestrians, putting them in intensive care."
A malfunction in Baidu's self-driving robotaxis led to multiple vehicles stalling in Wuhan, leaving riders stranded for hours. Local authorities received numerous reports of the issue, which was attributed to a system malfunction. One rider described a 90-minute ordeal on an elevated highway, struggling to contact customer service. The incident has raised concerns about the reliability of Baidu's autonomous vehicles, especially following a previous incident where a robotaxi ran over pedestrians, leading to a suspension of operations in another city.
Read at www.theguardian.com
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