01. Set the right expectations during first contact
This might seem like an unusual thing to consider since the client is contacting you about their project, however a lack of knowledge around your services can cause easily avoidable complaints.It's important to clarify exactly what your services entail and whether they match what the client is requesting.
This might seem like an unusual thing to consider since the client is contacting you about their project, however a lack of knowledge around your services can cause easily avoidable complaints.It's important to clarify exactly what your services entail and whether they match what the client is requesting.
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