Massive technological barriers have been hurdled and smashed in the pursuit of conversational AI, but HAL, TARS, and Samantha exist on the other side of the uncanny valley. 1
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Attaching human qualities to conversational AI design is an example of anthropomorphism, a design tool that's loaded with consequence. 1
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"If used successfully, this lever can foster a sense of human connection, trust, and loyalty." 1
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JamesJalaPayneo
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