On September 26, 2018, a row of tech executives filed into a marble- and wood-paneled hearing room and sat down behind a row of tabletop microphones and tiny water bottles.They had all been called to testify before the US Senate Commerce Committee on a dry subject-the safekeeping and privacy of customer data-that had recently been making large numbers of people mad as hell.
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No executive at the hearing projected quite as much aloof confidence on this count as Andrew DeVore, the representative from Amazon, a company that rarely testifies before Congress.After the briefest of greetings, he began his opening remarks by quoting one of his company's core maxims to the senators: "Amazon's mission is to be Earth's most customer-centric company."
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In the name of speedy customer service, unbridled growth, and rapid-fire "invention on behalf of customers"-in the name of delighting you -Amazon had given broad swathes of its global workforce extraordinary latitude to tap into customer data at will.
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