Theoretically, every KFC should be the same. Practically, they are often not. Differences in franchise management across all fast food brands can lead to unexpected irregularities in what customers encounter inside restaurants.
Fast Company analyzed the Google Maps reviews of every location in the United States for four different fast food brands, ranking the locations based on a weighted scoring system that factors in both the average customer review score and the number of reviews.
The best KFC location scored 4.67 out of 5, with 780 reviews highlighting hot food, kind staff, and quick service even during peak hours.
A representative review from a high-ranking KFC praised the manager for running a tight shift while maintaining a professional demeanor, emphasizing the importance of good management in delivering a quality customer experience.
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