"The service also promises to provide a more reliable, auditable alternative to fax communications, which are widely used by hospitals and clinics. Germany has a population of 83 million people and 5.7 million healthcare professionals who could benefit from using TI-Messenger. The project reached a milestone in July 2025 when, following a government mandate, all German citizens with public health insurance who use their insurers' apps were given the option to use TI-Messenger."
"Marie Ruddeck, product manager at Gematik, says the project aims to develop a messaging protocol for the health sector in Germany that would allow every health institution to communicate in a secure way while still retaining control of their own data. "The goal is to give a messaging system to everyone, so everyone can communicate with each other within healthcare. To do that, we want to give every healthcare provider in Germany the opportunity to build their own messaging system," she told Computer Weekly."
Germany's healthcare system has implemented TI-Messenger, an encrypted messaging programme designed to replace faxes, phone calls and voicemails for clinical coordination. The service is overseen by the National Digital Health Agency, Gematik, and offers a secure alternative to consumer apps like WhatsApp for communication among patients, healthcare professionals and insurers. Early trials reported significant time savings by reducing repeated phone calls and provided an auditable, more reliable replacement for fax communications. In July 2025 a mandate allowed publicly insured citizens using insurers' apps to opt into TI-Messenger. The system is based on the Matrix open network technology standard.
Read at ComputerWeekly.com
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