"By using AI to speed up licensing, they saw a 35% increase in the number of licenses issued between 2023 and 2024, adding $54 million in additional wages for workers in the state. California's DMV improved satisfaction from 2.5 to 4.25 out of 5 (who wouldn't love to avoid the lines and paperwork?). This was before AI agents. Just imagine if the federal workforce had a team of digital workers available around the clock to process applications and support citizens."
"This isn't about replacing federal workers; it's about empowering them. Consider what we're already losing to inefficiency. The federal government loses $162 billion annually to improper payments - money that could fund infrastructure, research or tax relief. Citizens wait months for benefits decisions that AI could accelerate to weeks. Small businesses delay expansion while waiting for permits that AI agents could process around the clock."
AI deployment has produced measurable outcomes: Wisconsin sped licensing and issued 35% more licenses between 2023 and 2024, adding $54 million in wages, while California's DMV raised satisfaction from 2.5 to 4.25. The federal government loses $162 billion annually to improper payments, and citizens often wait months for benefits decisions. AI agents can learn, reason, and make decisions, operating 24/7 as digital workers to process applications, accelerate permits, reduce errors, and relieve repetitive, high-volume tasks without replacing federal employees, enabling faster, more reliable service delivery.
Read at Nextgov.com
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